Concentrix, a global technology and services company, recently announced the strengthening of its operations in Morocco through an expanded collaboration with Salesforce. The initiative aims to support companies in their digital transformation projects through the adoption and successful deployment of Agentforce.
This development builds on Concentrix’s Salesforce Center of Excellence in Morocco, which has been operational since January 2026 and now serves as a strategic hub for an integrated offering aimed at businesses across the Kingdom. This offering combines expertise in customer experience (CX), CCaaS solutions, customer relationship management (CRM), and deployment services to help local companies accelerate their digital transformation.
Concentrix and Salesforce have maintained a long-standing global partnership since 2004, with more than 1,000 projects successfully completed. Today, the challenge lies in local execution in Morocco, enabling the market to benefit from integrated technological solutions supported by both global expertise and strong local operational capabilities.
Website: https://www.concentrix.com/