An AI model without context is just a creative writer; with context, it becomes a business expert. This session explores the art and science of “Grounding” within Salesforce Prompt Builder.
This session focuses on how to effectively use grounding to feed the exact right information to the LLM. We will move beyond simple merge fields and demonstrate how to structure complex prompts that reduce hallucinations and deliver hyper-personalized responses using your secure CRM data.
Learning Objectives
– Implement Advanced Grounding Techniques: Move beyond basic merge fields.
– Orchestrate Data Retrieval: Fetch and filter the exact information required for complex prompt templates.
– Minimize AI Hallucinations: Structure prompts to get accurate and trustworthy AI outputs.
