Generative AI and autonomous agents are fundamentally changing how we interact with business applications. With the emergence of solutions like AIforce, Claudeforce, and Coworker, a key question arises: Are we witnessing the beginning of the end of the traditional Salesforce user interface?
This session explores the business implications of moving from traditional, screen-based CRM interactions to conversational experiences and AI-powered agents capable of executing tasks, orchestrating workflows, and supporting business decisions.
Beyond the technology, we’ll discuss how this shift could reshape user experience, productivity, business processes, and the future role of Salesforce in an AI-first enterprise.
The big question is no longer just what AI can do within Salesforce, but whether users will still need to interact with Salesforce directly at all.
