This session bridges the gap between clicks and code — empowering both admins and developers to create powerful, scalable Agent Actions. You’ll learn how to build intelligent automations using either prompt templates or advanced models API, all within the Salesforce platform. What makes it truly special is that we’re not just talking theory — you’ll leave with real, reusable patterns and live demos that show how anyone, regardless of their technical background, can harness the power of Agentforce to transform customer experiences. Whether you’re customizing flows or coding, this session gives you the tools to build smarter, faster, and more efficiently