In this project, we developed a sophisticated solution within Salesforce that leverages artificial intelligence, Computer Telephony Integration (CTI) modules, and Google’s Text-to-Speech (TTS) API to streamline customer call handling and order processing.
Key Points:
Artificial Intelligence Integration:
Implemented AI to enhance data analysis and customer insights.
Utilized machine learning algorithms to predict customer needs and suggest relevant products during calls.
CTI Modules:
Integrated CTI modules to manage and log customer calls directly within Salesforce.
Enabled real-time call data synchronization, improving the efficiency of customer service operations.
Google Text-to-Speech API:
Used Google’s TTS API to convert customer calls into text.
Automated the transcription of calls into Salesforce records, ensuring accurate documentation of customer interactions.
Call-to-Order Conversion:
Developed a seamless process to transform customer calls into orders within Salesforce.
Ensured that customer orders are automatically created and summarized in Salesforce, reducing manual entry and minimizing errors.
Conclusion:
This project significantly enhances the capabilities of Salesforce by integrating advanced AI, CTI, and TTS technologies. It improves customer service efficiency, accuracy in order processing, and overall customer satisfaction by automating and streamlining the handling of customer calls.
