Service Cloud is a fantastic solution for managing a contact center and providing a good customer service experience, but what if we added a touch of AI to offer insights into service delivery, and help you adjust it to match your customers’ needs?
Artificial Intelligence is for sure ruling the world and working with it has become a must, That’s why Salesforce has launched Service GPT, helping any organization drive productivity and personalize customer interactions with generative AI designed for enterprise security standards.
The aim of this session would be to highlight the use of Service GPT along with describing the use of AI in customer service aspects.
